Event Schedule
To view session descriptions and speakers, click on the session’s title.
| Time | Session Details | Sponsor |
|---|---|---|
| 12:00 PM |
Registration |
|
| 12:30 PM |
Keynote Address 1 We’re Doing Great!!! – Let’s Get Better: Opportunities, Growth & Expansion with the economic recovery!
|
|
| 1:30 PM |
Claims Dialogue Panel/Meeting – Meeting Concludes 3:30 PM |
|
| 1:30 PM-2:15 PM |
Product Workshops – Solution Provider Sessions: Workshop Session 1 – CSC WORKSHOP |
|
| 1:30 PM-2:15 PM |
Product Workshops – Solution Provider Sessions: Workshop Session 2 – IA NET WORKSHOP |
|
| 2:15 PM-3:00 PM |
Product Workshops – Solution Provider Sessions: Workshop Session 3 – ISO WORKSHOP |
|
| 2:15 PM-3:00 PM |
Product Workshops – Solution Provider Sessions: Workshop Session 4 – Your House Council |
|
| 3:15 PM-4:00 PM |
Product Workshops – Solution Provider Sessions: Workshop Session 5 – EagleView |
|
| 3:15 PM-4:00 PM |
Product Workshops – Solution Provider Sessions: Workshop Session 6 |
|
| 4:00 PM-4:45 PM |
Product Workshops – Solution Provider Sessions: Workshop Session 7 |
|
| 4:00 PM-4:45 PM |
Product Workshops – Solution Provider Sessions: Workshop Session 8 |
|
| 4:00 PM-5:30 PM |
Afternoon Keynote Address 2: Industry Future & Impact of Regulation This session will explore the current regulatory infrastructure, current areas of impact, potential areas of future impact, managing and navigating through the current regulatory space.
|
|
| 5:30 PM |
Cocktail Reception |
| Time | Session Details | Sponsor |
|---|---|---|
| 8:00 AM |
Registration & Continental Breakfast |
|
| 9:00 AM |
Chairman’s Opening Remarks |
|
| 9:00 AM |
Keynote Panel 1: Adapting in a Fluctuating Business Landscape: Overcoming and Excelling in The New Economic Norm –Managers Options in Driving Business Speaker
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|
| 10:00 AM |
Networking Refreshment Break |
|
| 11:00 PM-11:45 PM |
Keynote Address 3: Reaching The Customer, Improving CRM, Customer Loyalty & Communication – When the Market’s Down and Your Success is on the Line! Who You Gonna Call? —- Your Most Loyal Customers! How to approach, engage and retain customers?
Customer-centric efforts – are we doing it right? When it matters most – Standing out with superior service – best practices, insight etc. Moderator
Panelists
|
|
| 11:45 AM-12:30 PM |
Increase Efficiency & Enhancing claims management and processing How are we conducting efficiency?
Who is responsible for the effort? What are metrics used in determining effectiveness?-Review of Efforts? |
|
| 12:30 PM-2:00 PM |
Networking Luncheon |
|
| 2:00 PM-3:00 PM |
Track A: Efficiency, Integration, Modernization & Growth Effectively managing claims to reduce risk and shorten claims cycles
|
|
| 2:00 PM-3:00 PM |
Track B: Litigation Management – Litigation: Updates, Trends & Insights This session will explore current trends in litigation, outlining recent updates to case law, regulations & oversight updates, and insight on current and developing trends in claims litigation.
|
|
| 2:00 PM-3:00 PM |
Track C: Strategic Claims Talent – Unified Strategic Talent Planning (CASE STUDY) Demand for a highly skilled workforce is driving hiring and growth in many organizations. The Claims world is no different. Companies and organizations must recruit the best fit for their environment and the tasks to be performed.
Speaker
|
|
| 2:00 PM-3:00 PM |
Track D: Technology Innovation Track Sponsor: CSC: 2:00 Opening Remarks & Introduction CAT Risk Management through efficient technologies that reduce redundant systems and improve access and positioning.
|
|
| 3:00 PM-3:30 PM |
Track A: Networking & Refreshment Break |
|
| 3:00 PM-3:30 PM |
Track B: Networking & Refreshment Break |
|
| 3:00 PM-3:30 PM |
Track C: Networking & Refreshment Break |
|
| 3:00 PM-3:30 PM |
Track D: Technology Innovation – Networking & Refreshment Break |
|
| 3:30 PM-4:30 PM |
Track A: Efficiency, Integration, Modernization & Growth Bundle, Compete & Succeed: Keys to Standing out in a crowded marketplace
Growth Through Efficient Claims Management & Improved Preparation |
|
| 3:30 PM-4:30 PM |
Track B: Litigation Management Weathering the Storm: Managing, and Avoiding, Litigation Arising from CAT Claims
Speaker
|
|
| 3:30 PM-4:30 PM |
Track C: Strategic Claims Talent – Millennials: Understand when, where, how to approach the next-generation workforce Speaker:
|
|
| 3:30 PM-4:30 PM |
Track D: Technology Innovation – Leveraging Emerging Technology & Business Tools to Drive Business Leveraging WEB 2.0, Social Media, Networking, Cloud Tech & Mobile Mediums to streamline business process & operations, claims response, customer choice, communication & services
|
|
| 4:30 PM-5:30 PM |
Track A: Efficiency, Integration, Modernization & Growth Innovating & Upgrading your claims strategy/process for improved service & efficient operation : Claims Process Efficiency: Key Efforts & Best Practices
|
|
| 4:30 PM-5:30 PM |
Track B: Litigation Management Subrogation: Best Practices, Developments & Info on Maximizing Your Recoveries and Avoiding Pitfalls
|
|
| 4:30 PM-5:30 PM |
Track C: Strategic Claims Talent – Competencies & The Workforce: Hiring, Developing & Growing talent to meet your organizational needs.(panel) Assessing, designing and tactically engaging & developing a workforce with core competencies that support organizational goals and drive business growth.
Panelists
|
|
| 4:30 PM-5:30 PM |
Track D: Technology Innovation – Claims Processing: Improving claims processing through technological advances and streamlining of procedures can pay dividends in workforce and duplicated technology savings. As technology advances and data and process’ are improved across all claims areas, harnessing evolving technology to minimize organizational infrastructure and processing costs can help grow revenue while maintain high performance towards customers and response.
|
|
| 5:30 PM |
Cocktail Reception |
| Time | Session Details | Sponsor |
|---|---|---|
| 8:00 AM – 9:00 AM |
Continental Breakfast |
|
| 9:00 AM |
Day 2 Recap |
|
| 9:00 AM – 10:00 AM |
Keynote Address 4: Uniting Forces to Fight Health Care Fraud – A Public/Private Partnership Panel Leader
|
|
| 10:00 AM-10:45 AM |
Fraud Session 2: Auto, Property, CAT & More Best Practices and efforts in detecting, mitigating, and engaging fraud perpetrators. A panel session with perspectives and experience on strategies and tools to help combat claims fraud in auto, property, CAT environments and beyond. Prevention, Discovery & Mitigation \Or/ Exploring Patterns, Drivers & Indicators –Empower The Customer. Developing, Deploying & Assessing Strategies to Detect, Investigate and Prosecute Fraud
|
|
| 10:45 AM-11:30 AM |
General Session 3: Perception & Branding: Realities & Vision Speaker
|
|
| 11:30 AM-12:30 PM |
General Session 4: Market Penetration & new market opportunities: How to combine resources to help your team grow business: A managers focus session. Executing on actionable and robust market/business strategy that unifies technological developments, customer and market needs with a focused and flexible business strategy that can accommodate market shifts and economic uncertainty.
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|
| 12:30 PM |
Conference Concludes |
