To view session descriptions and speakers, click on the session’s title.
| Time | Session Details | Sponsor |
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| 12:30 PM |
Welcome Address Stephen A. Cozen is the Founder and Chairman of Cozen O’Connor, a Philadelphia-based law firm. Recently, Mr. Cozen has been appointed to sketch up the rules on BP’s gulf-$20 billion compensation fund – to be dispersed among businesses and persons for losses stemming from April 2010’s Deepwater Horizon well explosion in New Orleans. Keynote Speaker
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| 1:30 PM |
Product Workshops: Presented by various solution providers |
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| 5:15 PM |
Welcome Cocktail Reception |
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| 7:00 PM |
Day One Concludes |
| Time | Session Details | Sponsor |
|---|---|---|
| 8:00 AM |
Registration / Continental Breakfast |
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| 9:00 AM |
Chairman’s Opening Remarks Speaker
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| 9:00 AM |
Keynote Panel – The Feminine Mystique and Insurance Panelists
Moderator
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| 10:00 AM |
Networking Refreshments in Exhibit Hall |
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| 11:00 AM |
Keynote – Where the Rubber Meets the Road: Building Effective Claims Systems and Processes How a claim is handled is where clients see their insurers in action, forming the basis of our client relationships. Plus, with claims losses and handling expenses representing the largest share of P&C company expenditures, claims management has a tremendous affect on its own profitability and expense management efforts. Therefore, given today’s market realities, demanding business reporting requirements, a global marketplace and high customer expectations for service excellence, there are more reasons than ever to invest time, money and energy to build more effective and efficient claims management systems and processes. Paul Tuhy, Global head of Claims for XL Insurance, discusses these global claims challenges and outlines effective strategies to overcome them. Speaker
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| 11:45 AM |
General Session – Claims Processing In The Teens: A Managerial View of the Near Future Carrier adaptations to recent changes in the economy, governmental activity, technology and the velocity of information have reshaped the administration, delivery of services, payment and processing of claims. In this session attendees will hear from Gary Givler, VP of Claims Operations share his experiences on how Cincinnati Insurance Company and others are successfully managing the challenges of this decade. Speaker
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| 12:30 PM |
Networking Luncheon |
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| 2:00 PM |
Using Technology to Combat Claims Fraud This presentation will explore the development and implementation of fraud prevention technology within a claim operation. From basic data mining techniques to the development of a full scale solution we will explore how the technology ties into combating buildup cases and large scale organized fraud. In addition we will highlight the multiple applications that exist within our product and how they benefit areas outside fraud detection. With 8 years of experience in this area, we have had the opportunity to upgrade our product and we continue to seek new and emerging technology which will improve upon our results. Speaker
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| 2:00 PM |
Responding to a Changing Consumer in the post “Great Recession” Era: The Latest Trends, Market Dynamics and Business Drivers Impacting the Auto Claims Industry Consumers in the post ‘Great Recession’ world are more demanding than ever before. Whether consumers are shopping for a new vehicle, shopping for insurance, or selecting a shop to repair a damaged vehicle, businesses must respond to demands for greater transparency throughout. Today’s consumer is more price-conscious and demands higher levels of customer satisfaction. Carriers that can meet these demands through intelligent use of technology and information will be successful; those that cannot will not be. In this presentation, Ms. Gotsch will explore the ways in which economic and demographic changes have impacted the automotive claims and repair industries, and how businesses can respond to the new market dynamics. Speaker
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| 2:00 PM |
Earth, Wind & Fire – SIU response to catastrophe challenges. This session will cover some of the concerns with insurance fraud during and following earthquakes, wind/hail events and wildfires. SIU strategy and response to these events will be the primary emphasis. Speaker
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| 2:00 PM |
Subrogation: Best Practices to Maximize Your Recoveries and Avoid Pitfalls In this session, the presenter(s) will discuss best practices in the field of subrogation; aimed at maximizing your recoveries while minimizing costs. This will include a discussion on how to make the most, in terms of subrogation, of every property damage claim presented to you; including tips and ideas on how to best organize short tail (auto PD) and long tail (large loss property) subrogation practices. Topics to also be covered include: the importance of early subrogation intervention; getting the most out of the dollars you spend on experts; preserving evidence; and the “made whole” doctrine. Panelists
Additional Panelist to be added |
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| 3:00 PM |
Networking Refreshments |
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| 3:30 PM |
Retiring Paper Checks for Claim Payments Enservio’s Jon McNeill and Jim Daues of Farmers Insurance will touch on the pitfalls of the current check settlement system and detail how pre-paid debit cards can be used for the claims settlement process. Learn how payments by debit cards benefit carriers with significant cost savings while greatly improving customer service. Checks are on the road to retirement – find out exactly why in this compelling session Speakers
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| 3:30 PM |
Planning for a Catastrophe = Field Investigations in the Middle of Chaos Unfortunately, less than honorable individuals often use catastrophes to cover up their fraudulent activities. This class will focus on preparations and procedures that will assist carriers in conducting investigations to stop fraud in the wake of a catastrophe. Speakers
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| 3:30 PM |
5 Standards of Great Claims Organizations In this interactive, maybe even fun session, you will learn the 5 Standards of Great Claims Organizations, and be able to measure your own organization against these standards. You will also learn tips on how to improve claims organizational performance by adopting these standards, as well as some very practical ways to get started. Come “fill in the blanks”, and starting thinking about your organization’s greatness in a new way. “Carl Van’s 5 Standards of Great Claims Organizations” model: 1. They know ______ they’re great. 2. They know where they _______. 3. They know where they’re _________. 4. They can _________ describe their _________. 5. They know what __________ ___________ is. Speaker
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| 3:30 PM |
Best Practices in the New Litigation Landscape Today’s economic challenges are altering how insurance firms manage litigation. With decreased revenue, the focus on expense management and trimming costs — including legal fees – heighten pressure to effectively manage legal expenses but achieve the same success. In this session attendees will hear from claims experts who offer practical strategies to achieve cost-effective processes and successful case outcomes. Speaker
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| 4:30 PM |
Making the case for prioritizing electronic claims payments Superior claim resolution requires both speed and agility. Electronic claims payment systems provide new sophistication to claims processing. Through the use of virtual accounts companies can significantly reduce the time to pay claims, reduce servicing time, lower fraud and disputes and ease reconciliation. In this session, participants will get a first hand understanding how electronic payments are redefining claims processing and how it can improve efficiencies and results. Speakers
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| 4:30 PM |
A Hybrid Approach to Insurance Fraud Detection Auto insurance fraud numbers continue to rise as SIU’s struggle with information silos and fraudsters who increasingly work across multiple products, channels, and programs to avoid detection. Individual fraud detection methods are insufficient to catch the volume and variety of these new schemes. Learn how a hybrid approach that combines detection techniques – such as breaking down silos via advanced data integration, sharing data and information via enterprise case management systems, and combining multiple detection capabilities like business rules, anomaly detection, predictive analytics, text mining and social network analysis – can provide organizations with real proactive enterprise-wide fraud detection capabilities and greatly impact fraud losses. Speakers
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| 4:30 PM |
The Next Hurricane-Wind Versus Flood Losses. The session will address the overlap between flood coverage and wind loss coverage. We will survey the decisional law on wind damage and the effect of the anti-concurrent causation clause on mixed flood/wind claims. Will valuation of CAT losses and the adequacy of computer database models be the next flash point for first party litigation? We will discuss strategies in the defense of the mixed loss claim. Speaker
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| 4:30 PM |
Data-Driven Breakthroughs in Litigation Management Claims litigation is one of the most difficult and dynamic categories of the claims process to manage. The associated costs are the single largest cost component for P&C Insurers and are likely to get bigger in the future. Traditional approaches to management and cost reduction have not been successful in this category and are, in fact, often counter-productive. Deloitte recommends a sustainable and reusable performance measurement process to manage litigation spend and ROI. We have successfully applied this approach at major P&C Insurers to substantially reduce cost and at the same time increase the quality and effectiveness of legal advice and case outcomes. Speakers
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| 5:30 PM |
Cocktail Reception |
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| 7:00 PM |
Day Two Concludes |
| Time | Session Details | |
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| 8:00 AM |
Continental Breakfast |
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| 9:00 AM |
Day Two Recap – Claims Professional of the Year The 2011 Claims Professional of the Year Award is sponsored by Claims Magazine
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| 9:15 AM |
Keynote Address – Managing Claims of the High Net Worth Policyholder Speaker
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| 10:00 AM |
Responding to Catastrophic Events – Challenges and Opportunities Catastrophe losses, including tornadoes, hailstorms, hurricanes, and earthquakes now make up more than two thirds of annual expected property losses in the U.S. This session will address key challenges in executing efficient and cost effective responses to natural catastrophes and adjusting claims from large and widespread events. It will provide an overview of catastrophe models, their uses, and strengths and weaknesses as tools in managing the claims response. Using models and other tools for pre-event planning, communication and decision making during an event, and post-event analysis will also be discussed. Speaker
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| 10:45 AM |
Developing the Next Generation of Claim Talent Speaker
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| 11:30 AM |
Claims Transformation – Positioning for the Future One might say that the future we dream about is often just around the corner and that is never truer than today in the claims world. Explore the ways in which claims professionals are using technology to improve operational performance and provide world class customer service to claimants. Join Karen Furtado of advisory firm Strategy Meets Action (SMA) as she releases the latest industry research on the state of claims automation – where it is now and what the future holds. We will focus on answering these core questions: How are carriers using the claims experience to improve and differentiate their brand? What new capabilities are possible for insurers who deploy modern claims technology platforms? How are the goals of better collaboration, greater consistency and increased transparency are achieved across today’s claims organizations? Coupled with the better management of data, how does the use of analytics drive value to all involved within the claims process? These topics, including current real world examples, are addressed in the thought provoking closing session of ACE’s 2011 Claims Event. Speaker
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| 12:15 PM |
Conference Concludes |