WEDNESDAY, JUNE 15
12:30 PM
Distinguished Keynote Address
Stephen Cozen, Partner, Cozen O’Connor

THURSDAY, JUNE 16
11:00 AM
Keynote Address: Where the Rubber Meets the Road: Building Effective Claims Systems and Processes
Paul Tuhy, Global Head of Claims, XL Insurance

11:45 AM
Claims Processing in the Teens: A Managerial View of the Near Future
Gary Gilver, VP of Claims Operations, Cincinnati Financial

EDUCATIONAL TRACKS:
· Track A: TECHNOLOGY/FRAUD
3:30 PM
Retiring Paper Checks for Claim Payments
Jon McNeill, CEO, Enservio
James C. Daues, Senior Vice President – Property Claims, Farmers Group, Inc.

· Track B: AUTO
2:00 PM
Earth, Wind & Fire – SIU response to catastrophe challenges
Douglas L. Ashbridge, CPCU, GCA, Director of Special Investigations, Farmers Insurance

3:30 PM
Planning for a Catastrophe = Field Investigations in the Middle of Chaos
Jim Hammonds, FCLS, CFEI, Lead Investigator, GEICO Southeast SIU
Steven Rutzebeck, Director of SIU/Claims Security, GEICO Southeast SIU

· Track C: PROPERTY

4:30 PM
The Next Hurricane-Wind versus Flood Losses
George Carr, Partner, Swartz Campbell LLC
William T. Salzer, Partner, Esq. Swartz Campbell LLC

· Track D: LITIGATION MANAGEMENT
2:00 PM
Subrogation: Best Practices to Maximize Your Recoveries and Avoid Pitfalls
William Sylianteng, BENNETT BRICKLIN & SALTZBURG, LLC

FRIDAY, JUNE 17
10:00 AM
Responding to Catastrophic Events- Challenges and Opportunities
Alad Hlad, Field Operations- Claims, Westfield Group
Nick Ciabattoni, Vice President- Property and Marine Claim, CAN